Wednesday, November 26, 2008

Volunteering Code of Practice

Comhlamh is a Irish member and supporter organisation open to anyone interested in social justice, human rights and global development issues. One of these issues is volunteering and Comhlamh leads an initiative called Volunteering Options (http://www.volunteeringoptions.org/) which includes a comprehensive website, a volunteer’s charter and a Volunteer Code of Practice for Sending Organisations -

I was recently asked to review the experience of a number of signatories to the code (VCoP) to see what lessons could be learnt and opportunities idenified - both for the code and for the signatory organisations. The structure of the VCoP review mirrors that of the existing audit approach that has been adopted – building on the investment already made by all signatories to the code.

A set of questions – drawing on the VCoP; the Self-audits; Donor perspectives & my own experience - formed the basis of the review which was conducted as a series of one-2-one interviews with the volunteer coordinators from the participating organisations:



The answers from the participants allowed for a “point-in-time” assessment (audit) PLUS an opportunity assessment in relation to opportunities to strengthen the overall organisation’s management processes. By extension, these opportunities can be categorised to allow the lesson learnt from the review to be consolidated and shared among Comhlamh members.

When looking at programme quality, we focused more on “ways-of-working” and this was categorised for the purposes of the under four headings:
Organisation: Assessment of VCoP Principles against organisation requirements (e.g. strategy; resourcing; planning; etc.)
Volunteer: Assessment of VCoP Principles against volunteer responsibilities (e.g. use of Comhlamh Volunteer Charter)
Programme: Assessment of programme (proposals/plans) & policies/procedures for alignment with CoP principles
Partners: Assessment of VCoP Principle against in-country partner responsibilities (e.g. within MoUs; etc.)



Undertaking an exercise like this also allows us to try and learn about the broader Development Agenda of sending organisation. Via the identification of broader development items based on the "Application of CoPs" assessment.

You can learn more about Comhlamh by reading their strategy document here

Tuesday, November 11, 2008

eCommerce for Success

The "eCommerce for Success" programme provides incremental & applied learning approach for both your own personal development as an entrepreneur and for the development of your business, combined with an interactive, participative programme that allows you to build on your own business ideas and experiences


The programme helps you to understand how visitors to your website will behave and how to design your website to influence that behaviour, helping you to develop strategies and tactics to encourage these visitors to become customers


The incremental learning builds on earlier sessions of the programme and drawing on your own business…

…to define what it is that you need from the internet to develop and grow that business…

…helping you to match your available resources (time; money; 3rd parties; equipment & facilitates; etc.) to your eCommerce plans

Throughout the programme there are practical session on how to get the best return for your investment in eCommerce (the internet & your website)


You will be provided with tools & working papers that we use to build your own eCommerce plans – for both you (personal development) and for your business (enterprise development)


And we draw upon research, from Ireland and Internationally – including research that you undertake as part of the assessment of you and your business' capacity to deliver on these eCommerce plans


What participants said…